![]() Lewis added: “A communication was sent to all consumers and Truly Travel suppliers, reassuring them that holidays will go ahead as planned and that bookings are now financially protected through TTA Travel. TTNG said the closure of Truly Travel’s membership with TTA does not impact customers who have a flight-inclusive holiday booked with Truly Travel and confirmed their holidays remain in place, being financially protected by the Atol scheme and the trust account model of the Travel Trust Association.Ĭustomers of Alpha Holidays with accommodation-only bookings are invited to submit a claim, in line with the process outlined on Alpha Holidays’ website. He added: “For the past 19 months, like many other travel businesses, Truly Travel has been severely impacted financially by the ongoing challenges of the pandemic including: large amounts of refunds processed for customers, redundancies, and more recently the CMA investigation and court action against the company.” We are currently working with the company to support all their existing customers.” Gary Lewis, chief executive of the Travel Network Group, said: “We can confirm that Truly Travel and Alpha Holidays are no longer members of Travel Trust Association. UK Civil Aviation Authority October 29, 2021 Truly Travel Ltd (trading as Teletext Holidays) no longer holds an ATOL licence.Ĭonsumers impacted by this news should seek support from the Travel Trust Association: The company, which as of October 19 owed £1.2 million in refunds and had paid back £10.8 million since Covid struck, says it is ‘disappointed’ in the regulator’s legal action. Truly Travel’s Teletext Holidays brand is subject to legal action from the Competition and Markets Authority (CMA) over parent company Truly Holdings’ failure to pay refunds on cancelled package holidays. The move comes after the September 2021 Atol renewal process, which enabled Truly Travel’s bookings to be re-contracted. Truly Travel no longer holds an Atol licence, the Civil Aviation Authority confirmed. The TTA, part of The Travel Network Group, will look after and fulfil the firms’ Atol-protected bookings through TTA Travel. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: ATOL protection does not apply to the other holiday and travel services listed on this website.The Travel Trust Association (TAA) has announced that Teletext Holidays parent Truly Travel Ltd, and Alpha Holidays Ltd (trading as ) have left the group having had their membership closed. ![]() If you do not receive an ATOL Certificate then the booking will not be ATOL protected. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. ![]() Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. When you pay you will be supplied with an ATOL Certificate. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme.
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